EN
English Deutsch

Support

SoundMyText

Something not working, or a question? Write to [email protected] — we answer every message, usually within a few days.

When you write

Tell us where you use SoundMyText (web, iPhone or iPad, Android, Mac or Windows) and where you got it (our website, the App Store, Google Play or the Microsoft Store), your device and system version, and what happened. A screenshot helps a lot.

Adding a document

Press the round + button on the home screen and choose Device file or Paste text. Plain text (.txt) and Markdown (.md) files work for now. On a computer you can also drop files onto the window.

How credits are used

Only new audio uses credits. How many depends on the speech model, shown next to each model in Settings → Reading. Playing audio again is free, and so is the welcome guide. Settings → Credits shows what is left.

No free credits on this device

Free credits are given once per device. If yours got none, sign in with Google or Apple in Settings → Account: an account that never had free credits gets them once.

Using SoundMyText on several devices

Sign in with the same Google or Apple account everywhere. Your documents, where you stopped reading and your credits then follow you.

Managing or cancelling a subscription

A cancelled subscription keeps running until the end of the month you paid for.

A purchase is missing

Open SoundMyText again: it checks your store for purchases on every start. On Apple devices you can also press Restore purchases in Settings → Credits. If the credits still don’t appear, write to us with the date and the receipt.

Refunds

Purchases in the App Store, Google Play or the Microsoft Store are refunded by the store: request a refund from Apple, Google or Microsoft. For purchases on our website, write to us; the Terms explain when a refund is possible.

Deleting your account

Settings → Account → Delete account deletes your account with its documents and credits. Subscriptions in an app store have to be cancelled in that store.

Removing the welcome guide

Open it and choose Delete in the ⋯ menu at the top.

See also the Privacy Policy, the Terms and Conditions and Licenses.